Purchasing your ticket on the way to the platform – SBB Mobile makes everyday life easier for many of our customers. But some people aren’t yet familiar with buying tickets on a smartphone. With over 200 training sessions per year, we’re working to change this.
SBB Mobile is one of Switzerland’s most widely used apps. Thousands of customers access the timetable or buy a ticket every day and this number is steadily rising. Yet for some, purchasing a digital ticket is a major challenge. Not everyone is au fait with smartphones, apps and online payments.
That’s why we’re working with Swisscom, Pro Senectute und Rundum mobil to put on over 200 free training sessions. The course teaches participants how to access the timetable and buy a ticket on their smartphone or PC.
On tour with Pro Senectute.
Pro Senectute is committed to mobility for the elderly. We’re joining the organisation on a tour across Switzerland to mark its 100th anniversary, informing visitors to our stand about SBB Mobile. We’re explaining all the functions to those who are interested and helping them install the app.
“It’s nice that we can ask all our questions without feeling embarrassed.”
I was at the first event in Chur, which was very well attended, and have given you a flavour of the atmosphere on the ground.
Peter Müller, visitor to the Pro Senectute event in Chur: “Previously I purchased my tickets from the ticket machine or my son bought them for me on my mobile. Now I can purchase my next ticket on my mobile all by myself. It’s nice that we can ask all our questions and get help without feeling embarrassed.”
Jana Bühler, a member of the SBB team, shows visitors some tips and tricks for using SBB Mobile: “I’m glad the visitors are so open and interested when they approach us and are willing to ask questions. We were able to welcome around 200 people to our stand today and I really enjoyed explaining the app to them and answering their questions.”
Paul Schwarz is interested in future alternatives: “I downloaded the app today and had a look at it together with a lady from SBB. I’m currently still able to drive a car but in future I’ll use the app to purchase my tickets. Then I won’t have to queue at the counter any more.”
More verdicts on the Pro Senectute event in Chur.